The music composer expressed his strong displeasure over the service of the airline and called out the “absolutely not helpful and impolite” treatment meted out to him by a person on the counter.
Kej said he faced the sudden service downgrading for the third time in the past one year and urged Air India to “introspect” their capability of operating an airline.
“Wow.. 3rd time this is happening to me in one year. I booked and paid for a business class ticket on Air India from Mumbai to Bengaluru. When I reach departure gate, the staff rudely tells me that I have been downgraded (for no reason) and they cannot give me a refund. What’s up with Air India? The person on the counter is Nishita Singh. Absolutely not helpful, and impolite,” the Renowned Indian-American composer said.
Kej further wrote on X: “Air India really needs to introspect and see if they are capable of running an airline in the first place. I am currently at the departure gate. Flight taking off at 9.25am”.
The three-time Grammy winner said, “It is ok to have operational issues due to unforseen circumstances. But to not provide quick and effective resolutions for the same is absolutely criminal.. and not befitting of a reputed brand”.
Threatening to take legal action against the airline, Kej said he expects a full refund as he was not offered the service he paid for.
“I think it is a very reasonable ask Air India. Since you have downgraded me from business to economy class (without any prior notice) all that I need to know: 1. How much of refund I will get. 2. When will I get my refund 3. How do I get the refund Based on this I can make a decision to change my flight, or board,” he asked.
He further wrote, “Also you need to give your customer Peace of mind that I will not have to run from pillar to post to get my refund. Also, I will only expect a 100pc refund, because I was not offered the service that I chose and paid for. If not, I WILL be taking legal action”.
“Based on this I can make a decision to change my flight, or board. Also you need to give your customer Peace of mind that I will not have to run from pillar to post to get my refund. Also, I will only expect a 100pc refund, because I was not offered the service that I chose and paid for. If not, I WILL be taking legal action,” Khej wrote on X.