Threatening to take legal action against the airline, Kej said he expects a full refund as he was not offered the service he paid for.
“I think it is a very reasonable ask Air India. Since you have downgraded me from business to economy class (without any prior notice) all that I need to know: 1. How much of refund I will get. 2. When will I get my refund 3. How do I get the refund Based on this I can make a decision to change my flight, or board,” he asked.
He further wrote, “Also you need to give your customer Peace of mind that I will not have to run from pillar to post to get my refund. Also, I will only expect a 100pc refund, because I was not offered the service that I chose and paid for. If not, I WILL be taking legal action”.
“Based on this I can make a decision to change my flight, or board. Also you need to give your customer Peace of mind that I will not have to run from pillar to post to get my refund. Also, I will only expect a 100pc refund, because I was not offered the service that I chose and paid for. If not, I WILL be taking legal action,” Khej wrote on X.
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